A UNIFIED MULTI TECHNOLOGY SWITCHBOARD SYSTEM

摘要

A unified switchboard systems is capable of simultaneously interacting with different available voice communications systems to provide PABX features across these systems. The unified switchboard includes networking hardware to provide data communications over a network, a web server to provide a user interface to a user terminal connected to the network, a plurality of VoIP switches, a database and related database application program to store user-specific data and related call data, and a web-service application to obtain call status information from carriers of non-VoIP calls. Call commands originating from the user terminal propagate from the web server into the database and thence to the VoIP switches. Call-related data propagates from the VoIP switches and the web-service into the database, which may then be used to update the webpage for the user terminal hosted by the web server.