发明名称 |
Call center application data and interoperation architecture for a telecommunication service center |
摘要 |
<p>A call center application data and interoperation architecture provides a centralized design for managing applications providing call center functionality. The architecture integrates information flow using a mater data repository for all applications for all aspects of a call center operation. The architecture provides employee information at defined levels through the complete employment life cycle, including the initial hiring and termination. The architecture provides the employee information by integrating human resources information with call center applications such as Employee attendance and Leave management, ID management, Transport management, Commitment logs, and Movement management, or any other application.
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申请公布号 |
EP2079029(A3) |
申请公布日期 |
2009.07.22 |
申请号 |
EP20090250056 |
申请日期 |
2009.01.09 |
申请人 |
ACCENTURE GLOBAL SERVICES GMBH |
发明人 |
SARIN, AMIT;SENGUPTA, SHUBHABRATA;GANGULY, SUNANDITA;TEWARI, AMIT KUMAR |
分类号 |
G06F17/30;G06Q10/00 |
主分类号 |
G06F17/30 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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