发明名称 |
APPARATUS AND METHOD FOR PREDICTING CUSTOMER BEHAVIOR |
摘要 |
A predictive model generator that enhances customer experience, reduces the cost of servicing a customer, and prevents customer attrition by predicting the appropriate interaction channel through analysis of different types of data and filtering of irrelevant data. The model includes a customer interaction data engine for transforming data into a proper format for storage, data warehouse for receiving data from a variety of sources, and a predictive engine for analyzing the data and building models. |
申请公布号 |
EP2248052(A1) |
申请公布日期 |
2010.11.10 |
申请号 |
EP20090715855 |
申请日期 |
2009.02.25 |
申请人 |
24/7 CUSTOMER, INC. |
发明人 |
KANNAN, PALLIPURAM, V.;JAIN, MOHIT;VIJAYARAGHAVAN, RAVI |
分类号 |
G06Q30/02;G06F17/30 |
主分类号 |
G06Q30/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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