发明名称 Systems and methods for analyzing communication sessions using fragments
摘要 Systems and methods for analyzing communication sessions using fragments are provided. In this regard, a representative method includes: delineating fragments of an audio component of a communication session, each of the fragments being attributable to a party of the communication session; and automatically assessing quality of at least some of the fragments such that a quality assessment of the communication session is determined.
申请公布号 US7801055(B1) 申请公布日期 2010.09.21
申请号 US20070691540 申请日期 2007.03.27
申请人 VERINT AMERICAS INC. 发明人 BLAIR CHRISTOPHER D.
分类号 H04M3/00 主分类号 H04M3/00
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