发明名称 |
System and methods for integrating short message service messaging with contact center applications |
摘要 |
A system for routing short message service (SMS) messages to endpoints in a contact center includes a first node for receiving SMS message streams from multiple sources operating variant protocols and for multiplexing the multiple streams into a single message stream following a universal protocol, a media gateway server connected to the first node for receiving the single message stream and for forwarding individual ones of the messages therein to individual ones of a plurality of connected servers, and a router connected to at least one of the connected servers for routing individual messages represented therein to individual ones of a plurality of network-supported endpoint devices. |
申请公布号 |
US8718690(B2) |
申请公布日期 |
2014.05.06 |
申请号 |
US201213537681 |
申请日期 |
2012.06.29 |
申请人 |
ANISIMOV NIKOLAY;PETROVYKH YEVGENIY;BELOV SERGEY B.;SCOTT MARK;GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
ANISIMOV NIKOLAY;PETROVYKH YEVGENIY;BELOV SERGEY B.;SCOTT MARK |
分类号 |
H04W4/00 |
主分类号 |
H04W4/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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