| 发明名称 |
SYSTEM AND METHOD FOR DISCOVERING AND EXPLORING CONCEPTS AND ROOT CAUSES OF EVENTS |
| 摘要 |
A method for determining a cause of events detected in a plurality of interactions includes: identifying, on a processor, a plurality of elements in the interactions; detecting, on the processor, a plurality of sequences of elements in the interactions; mining, on the processor, the plurality of sequences for generating a set of supported patterns; computing, on the processor, association rules from the set of supported patterns; and returning the computed association rules. |
| 申请公布号 |
US2015032746(A1) |
申请公布日期 |
2015.01.29 |
| 申请号 |
US201313952470 |
申请日期 |
2013.07.26 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Lev-Tov Amir;Faizakof Avraham;Ollinger David;Konig Yochai |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for determining a cause of events detected in a plurality of interactions, the method comprising:
identifying, on a processor, a plurality of elements in the interactions; detecting, on the processor, a plurality of sequences of elements in the interactions; mining, on the processor, the plurality of sequences for generating a set of supported patterns; computing, on the processor, association rules from the set of supported patterns; and returning the computed association rules. |
| 地址 |
Daly City CA US |
