| 主权项 |
1. A method for speech to text transcription comprising:
providing access to a knowledge base containing solution descriptions, each solution description including a textual description of a solution to a respective problem; generating a preliminary transcription of at least an agent's part of an audio recording of a dialogue between the agent and a user in which the agent had access to the knowledge base, the generating comprising:
identifying a sequence of phonemes based on the agent's part of the audio recording, andbased on the identified sequence of phonemes, generating the preliminary transcription, the preliminary transcription including a sequence of words recognized as corresponding to phonemes in the sequence of phonemes and unrecognized phonemes from the phoneme sequence that are not recognized as corresponding to one of the recognized words; and revising the preliminary transcription, the revising comprising replacement of unrecognized phonemes with at least one word from a solution description, the solution description including words which match words of the sequence of recognized words, wherein at least one of the generating of the preliminary transcription and the revising of the preliminary transcription is performed with a processor. |
