| 摘要 |
<p>PROBLEM TO BE SOLVED: To share the response content and response results to a client between an absent person in charge and an attended person in charge.SOLUTION: A telephone conversation management server has a first storage section for accumulating the automatically recorded message from a client 1, a second storage section for prestoring a proactive request list table containing the information for identifying the client, proactive items of the client when the person in charge is absent, and the notification destination when the person in charge is absent, and a control section. The control section receives the information for identifying the automatically recorded message and client, stores the automatically recorded message in the first storage section, notifies a terminal 6 of the person in charge, specified as the notification destination when the person in charge corresponding to a client identified from the proactive request list table is absent, of the proactive request items, receives the corresponding results from the terminal 6 of the person in charge, and notifies a person 7 in charge corresponding to the client of the corresponding results.</p> |
