METHOD AND APPARATUS FOR AN INTUITIVE CUSTOMER EXPERIENCE
摘要
Improvement of customer experiences during online commerce is accomplished by providing unique experiences to customers as a result of anticipating customer needs, simplifying customer engagement based on predicted customer intent, and updating system knowledge about customers with information gathered from new customer interactions. In this way, the customer experience is improved.
申请公布号
EP2839415(A4)
申请公布日期
2015.09.30
申请号
EP20130777497
申请日期
2013.04.18
申请人
24/7 CUSTOMER, INC.;KANNAN, PALLIPURAM, V.;VIJAYARAGHAVAN, RAVI