IDENTIFYING TROUBLESHOOTING OPTIONS FOR RESOLVING NETWORK FAILURES

摘要

Described herein are various technologies pertaining to providing assistance to an operator in a data center with respect to failures in the data center. An alarm is received, and a failing device is identified based upon content of the alarm. Failure conditions of the alarm are mapped to a failure symptom that may be exhibited by the failing device, and troubleshooting options previously employed to mitigate the failure symptom are retrieved from historical data. Labels are respectively assigned to the troubleshooting options, where a label is indicative of a probability that a troubleshooting option to which the label has been assigned will mitigate the failure symptom.

主权项

1. A method comprising:
receiving an alarm, the alarm comprising failure conditions that are indicative of a network failure; responsive to receiving the alarm, accessing historical data, the historical data comprising a failure symptom of the network failure and troubleshooting options previously undertaken to mitigate the network failure; mapping the failure conditions of the alarm to the failure symptom in the historical data; responsive to mapping the failure conditions of the alarm to the failure symptom, identifying the troubleshooting options; assigning respective labels to the troubleshooting options, the labels indicative of respective probabilities that the troubleshooting options will mitigate the failure symptom; and outputting the plurality of troubleshooting options and their respective labels.