Cloud-based phone system with methodologies for suggesting account configuration settings

摘要

A cloud-based phone system with methodologies for suggesting account configuration settings is provided. In one embodiment, for example, techniques are provided for suggesting how a particular user should configure a particular account configuration parameter of a plurality of account configuration parameters available to the particular user. One or more parameters of the plurality of account configuration parameters that are related to the particular parameter are identified. One or more other users are identified that have configured the one or more parameters similar to how the particular user has configured the one or more parameters. A suggestion of how the particular user should configure the particular parameter is made based on settings for the particular parameter made by the one or more other users.

主权项

1. In a cloud-based phone system comprising one or more computing devices, a method for generating a suggested setting for a first account configuration parameter from a plurality of account configuration parameters for a particular user of the cloud-based phone system, the method comprising:
identifying, from the plurality of account configuration parameters, at least one second account configuration parameter; selecting, based on user selection criteria, a set of related users from a plurality of users that use the cloud-based phone system, wherein the set of related users are related to the particular user by a particular organizational relationship; determining account usage statistics for the set of related users regarding the first account configuration parameter; selecting, based at least in part on the account usage statistics and user similarity criteria, at least one reference user from the set of related users, wherein a setting for the at least one second account configuration parameter associated with the at least one reference user is the same or similar to a setting for the at least one second account configuration parameter associated with the particular user; and providing a suggested setting for the first account configuration parameter for the particular user of the cloud-based phone system based at least in part on the account usage statistics and a setting for the first account configuration parameter associated with the at least one reference user.