CONVERSATION ASSISTANT

摘要

An apparatus includes: a processor; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to: identify a plurality of parameters prior to initiating an interaction request; transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters; and receive information regarding the interaction after termination of the interaction with the contact center.

主权项

1. An apparatus comprising:
a processor; and memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to execute a client application, the client application being configured to:
identify a plurality of parameters prior to initiating an interaction request;transmit the interaction request to a server to initiate an interaction with a contact center, the interaction request comprising the plurality of parameters;display a graphical user interface;receive a command via the graphical user interface;transmit, during the interaction, the command to a conversation assistance system in communication with a server of the contact center, the server of the contact server managing interactions with the contact center, the command controlling an aspect of the interaction via the conversation assistance system; andreceive information regarding the interaction after termination of the interaction with the contact center.