Consolidated Voicemail Platform

摘要

A voicemail system for providing voicemail services to a secure facility. An embodiment of the voicemail system includes an internet router provided at a facility for communicating with a call processing center that is located outside the facility. A database at the call processing center stores voicemail messages, a call interface receives and stores voicemail messages for residents of the facility, a resident interface provides a plurality of residents of the facility with access to the stored voicemail messages via a telephone located at the facility, and a web server provides a plurality of authorized users access to the stored voicemail messages via a website.

主权项

1. A method of providing voicemail services to a resident of a secure facility, the method comprising:
receiving a telephone call from a caller outside the secure facility; associating the caller with the resident; receiving a voicemail message from the caller; storing the voicemail message on a database at a central call center that is outside the facility; receiving at the central call center, a request from the resident to retrieve the voicemail message; retrieving the voicemail message from the database; playing the voicemail message to the resident; and providing an administrator with access to the voicemail message.