MERCHANDISE RETURN AND/OR EXCHANGE SYSTEMS, METHODS, AND MEDIA

摘要

Systems, methods, and apparatus are disclosed that provide a merchandise return and/or exchange process for items purchased from brick-and-mortar and/or e-commerce stores. In some embodiments, a mobile computing device of a customer may determine whether the mobile computing device and therefore the customer are in a defined zone for a store. In response to determining that the mobile computing device is in the defined zone, the mobile computing device may notify the customer and request whether the customer wishes to initiate a return and/or exchange of purchased items to the store. The mobile computing device may notify a merchandise pickup system of the customer's desire to return the purchased items.

主权项

1. A method of a mobile computing device that facilitates a return of a purchased item to a brick-and-mortar establishment, the method comprising:
detecting, via the mobile computing device, whether the mobile computing device is in a defined zone of the brick-and-mortar establishment; in response to detecting that the mobile computing device is in the defined zone, presenting, via the mobile computing device, a notification that requests whether to initiate the return; and transmitting, from the mobile computing device to a return system of the brick-and-mortar establishment, a request to initiate the return if a response to the notification requests initiation of the return.