| 发明名称 |
VENDOR RELATIONSHIP MANAGEMENT FOR CONTACT CENTERS |
| 摘要 |
A method includes: receiving, on a processor, data associated with an interaction between a user and a first enterprise; applying, by the processor, a rule of a template based on the data; identifying, by the processor and using the rule of the template, a second enterprise; and transmitting, by the processor, the data to the second enterprise in accordance with the rule. |
| 申请公布号 |
US2015254679(A1) |
申请公布日期 |
2015.09.10 |
| 申请号 |
US201414201738 |
申请日期 |
2014.03.07 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
te Booij Merijn;Gopalla Kentis;Konig Yochai;Ankri Morad;Zhakov Vyacheslav |
| 分类号 |
G06Q30/02 |
主分类号 |
G06Q30/02 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method comprising
receiving, on a processor, data associated with an interaction between a user and a first enterprise; applying, by the processor, a rule of a template based on the data; identifying, by the processor and using the rule of the template, a second enterprise; and transmitting, by the processor, the data to the second enterprise in accordance with the rule. |
| 地址 |
Daly City CA US |
