| 摘要 |
<p>Readiness alerts are provided for callers using Voice Over Internet Protocol (“VoIP”) phones. When the call is placed on hold by the called party, for example to play a stream of music or recorded messages, the caller no longer has to remain attentive in order to detect when the call is answered by a human being. Instead, an agent monitors for the call to be answered. When this is detected, a readiness alert or alerts is/are sent to the calling party. In one approach, a visual message is displayed on a computing device of the calling party. In addition or instead, an audible message is rendered from the computing device. In another approach, the call is automatically forwarded to a mobile device or alternatively, to a different phone, at which the calling party is reachable.</p> |
