发明名称 |
Interactive acquisition of remote services |
摘要 |
A natural language specification of at least one high level information technology services requirement is obtained from a user, via a conversational interface; the same is parsed into first pre-defined semi-structured data, using a conversation parser. Based on the first pre-defined semi-structured data, a subset of candidate information technology services is identified, with a dialog engine, from a plurality of candidate information technology services provided by a plurality of vendors, the dialog engine is used to formulate a response including second pre-defined semi-structured data. The response is reverse-parsed into a natural language response, using the conversation parser. The natural language response includes a question for the user to assist in further refining the subset of candidate information technology services; the natural language response is presented to the user via the conversational interface. |
申请公布号 |
US9122745(B2) |
申请公布日期 |
2015.09.01 |
申请号 |
US201313890969 |
申请日期 |
2013.05.09 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
Akolkar Rahul P.;Chefalas Thomas E.;Jiang Yexi;Laredo Jim A.;Perng Chang-Shing;Sailer Anca;Schaffa Frank A.;Segal Alla;Silva-Lepe Ignacio;Tao Tao;Zhou Yang |
分类号 |
G06F17/27;G06F17/20;G06F17/30 |
主分类号 |
G06F17/27 |
代理机构 |
Otterstedt, Ellenbogen & Kammer, LLP |
代理人 |
Percello Louis J.;Otterstedt, Ellenbogen & Kammer, LLP |
主权项 |
1. A method comprising:
obtaining from a user, via a conversational interface, a natural language specification of at least one high level information technology services requirement; parsing said natural language specification of said at least one high level information technology services requirement into first pre-defined semi-structured data, using a conversation parser; based on said first pre-defined semi-structured data:
identifying, with a dialog engine, a subset of candidate information technology services from a plurality of candidate information technology services provided by a plurality of vendors; andformulating, with said dialog engine, a response comprising second pre-defined semi-structured data; reverse parsing said response comprising said second pre-defined semi-structured data into a natural language response, using said conversation parser, said natural language response comprising a question for said user to assist in further refining said subset of candidate information technology services; and causing said natural language response to be presented to said user via said conversational interface. |
地址 |
Armonk NY US |