UNIFIED CALL ROUTING IN SOCIAL HUNT GROUPS

摘要

Telephone call routing in a hunt group is based upon monitoring computer activities of the members (devices, people) of the hunt group. For example, a hunt group's member activity score may be based upon how many incoming hunt group calls that member handles. This high activity score is then used to control that member's place in the call routing order.

主权项

1. A method for routing calls within a hunt group including a plurality of group members, the method comprising:
determining a first routing order for routing an incoming call to the plurality of hunt group members; monitoring computing activity of at least a first hunt group member to obtain monitoring results; and revising the first call routing order to a second call routing order based, at least in part, on the monitoring results.