| 发明名称 |
TAG-BASED PERFORMANCE FRAMEWORK FOR CONTACT CENTER |
| 摘要 |
An apparatus includes a processor and a memory. The memory stores instructions that when executed by the processor cause the processor to: identify a keyword from machine-readable text; identify a contact center resource based on the identified keyword; update a first group of keywords associated with the contact center resource based on the identified keyword; invoke an action based on analysis of the keyword associated with the contact center resource; monitor the action and report results in response; and update a second group of keywords according to analysis of the results. |
| 申请公布号 |
US2015242410(A1) |
申请公布日期 |
2015.08.27 |
| 申请号 |
US201414192843 |
申请日期 |
2014.02.27 |
| 申请人 |
Pattabhiraman Ramesh V.;Ryabchun Andrey Vladimirovich;Chauhan Geeta;Eisner Josef Eric |
发明人 |
Pattabhiraman Ramesh V.;Ryabchun Andrey Vladimirovich;Chauhan Geeta;Eisner Josef Eric |
| 分类号 |
G06F17/30 |
主分类号 |
G06F17/30 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. An apparatus comprising:
a processor; and a memory, the memory storing instructions that when executed by the processor cause the processor to:
identify a keyword from machine-readable text;identify a contact center resource based on the identified keyword;update a first group of keywords associated with the contact center resource based on the identified keyword;invoke an action based on analysis of the keyword associated with the contact center resource;monitor the action and report results in response; andupdate a second group of keywords according to analysis of the results. |
| 地址 |
New Albany OH US |
