Computing device assistance for phone based customer service representative interaction

摘要

Systems and methods for computing device assistance for phone based customer service representative interaction are described herein. One or more systems include a number of customer service representative computing devices having processors and memory thereon for the storage of executable instructions and data, wherein the instructions are executed to allow at least one of the number of computing devices to control a customer's computing device such that the customer service representative or executable instructions can select information, related to a phone based customer service representative interaction, to display on the customer's computing device and display the selected information on a display of the customer's computing device.

主权项

1. A system for computing device assistance for phone based customer service representative interaction, comprising:
a number of customer service representative computing devices, wherein at least one of the number of customer service representative computing devices is configured to:
control a customer's computing device such that the customer service representative can select information related to a phone based customer service representative interaction to display on the customer's computing device; andcause display of the selected information on a display of the customer's computing device, wherein the selected information includes one or more icons to allow the customer to make a selection of one or more actions that can be taken during the phone based customer service representative interaction.