Method and apparatus for providing automated processing of a switched voice service alarm

摘要

A method and apparatus for providing automated processing of a switched voice alarm on a switched and/or Internet Protocol (IP) network are disclosed. For example, the method receives an alarm associated with a switched voice service, and retrieves a Local Routing Number (LRN) or Primary Inter-exchange Carrier (PIC) information from a switch serving a call associated with a caller's telephone number. The method determines if the alarm is due to one or more service degradations, and notifies a work center responsible for one or more of the service degradations if the alarm is due to the one or more service degradations.

主权项

1. A method for processing an alarm, comprising:
receiving, by a processor, the alarm associated with a switched voice service; retrieving, by the processor, a local routing number or primary inter-exchange carrier information from a switch serving a call associated with a caller's telephone number; determining, by the processor, whether the alarm is due to a service degradation based on the local routing number or the primary inter-exchange carrier information; and notifying, by the processor, a work center responsible for the service degradation based on the local routing number or the primary inter-exchange carrier information when the alarm is due to the service degradation.