Assessing performance and quality of a mobile communication service

摘要

A call quality monitoring system allows a user of a mobile device to report on call quality or otherwise provide information relating to the quality of a wireless communication experience. The call quality monitoring system may allow the mobile device user to establish or accept a call placed on the wireless communication network. The call quality monitoring system may provide at least partially-automated user-feedback process for the user to specify information about the quality of the call from a device from which the call was placed or from a device located at or near a location of the call. The call quality monitoring system may collect information provided by the user in association with specifying information about the quality of the call.

主权项

1. A method comprising:
establishing, by a wireless mobile device, a first voice call with a first device; detecting an activation of a button on the wireless mobile device while the first voice call is in progress; responsive to detecting the activation of the button, executing a user interface application on the wireless mobile device; collecting, while the first voice call between the wireless mobile device and the first device is in progress, call quality information via the user interface application; transmitting to a second device, while the first voice call between the wireless mobile device and the first device is in progress, the call quality information collected via the user interface application, wherein analysis of the call quality information occurs at the second device while the first voice call between the wireless mobile device and the first device is in progress; and upon termination of the first voice call, automatically initiating, by the wireless mobile device, a second voice call with the second device.