| 发明名称 |
SYSTEMS AND METHODS FOR ROUTING CALLERS TO AN AGENT IN A CONTACT CENTER |
| 摘要 |
Techniques for handling contacts and agents in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for handling contacts and agents in a contact center system including identifying a plurality of contacts ordered for assignment to a plurality of agents, and assigning a first out-of-order contact from the plurality of contacts to a first agent of the plurality of agents who becomes available for assignment to any contact of the plurality of contacts based on information about the first agent. |
| 申请公布号 |
US2015237213(A1) |
申请公布日期 |
2015.08.20 |
| 申请号 |
US201514702663 |
申请日期 |
2015.05.01 |
| 申请人 |
SATMAP International Holdings Ltd. |
发明人 |
CHISHTI Zia;SPOTTISWOODE Stuart J.;JONES Christopher W. |
| 分类号 |
H04M3/523;H04M3/51 |
主分类号 |
H04M3/523 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for handling contacts and agents in a contact center system comprising:
identifying a plurality of contacts ordered for assignment to a plurality of agents; and assigning a first out-of-order contact from the plurality of contacts to a first agent of the plurality of agents who becomes available for assignment to any contact of the plurality of contacts based on information about the first agent. |
| 地址 |
Hamilton BM |
