ENGAGEMENT TOOL FOR A WEBSITE

摘要

A method of collecting and analyzing data over a network is disclosed which for embedding in webpages and which collects feedback from a plurality of users, and processes the feedback to detect sentiment, which may be presented in a chart. Processing may comprise parsing the feedback, breaking it down into parts, labelling the parts and assigning a numerical value depending on sentiment. The chart may form part of an intuitive and simple to use dashboard display.

主权项

1. A method of collecting and analyzing data over a network comprising:
prompting feedback from a plurality of users, parsing the feedback received from one of said users into multiple parts and labeling each of said parts; associating ones of said labeled parts based at least in part on spatial relationships to detect a sentiment of said feedback; transforming said parts into numerical values; parsing the feedback received from another of said users into multiple parts and labeling each of said parts from said another user; associating ones of said labeled parts from said another user based at least in part on spatial relationships to detect a sentiment of said feedback from said another user; transforming said parts from said another user into numerical values; comparing said numerical values from said user with said numerical values from said another user to determine similarities between parts; determining if a sentiment is positive; and, displaying said similarities, said sentiment and said feedback in a chart.