Global process template and adaptation of global process to local country to facilitate migration to shared service center

摘要

A method, apparatus and computer-usable medium for creating a Global Process Template (GPT) that describes standardized aspects of a business process used by clients of multiple Shared Service Centers (SSCs), wherein the GPT defines uniform business processes, core business processes, and local business processes.

主权项

1. A computer-implemented method of standardizing business processes for a Shared Service Center (SSC), the method comprising:
a processor of a data processing device executing code, which causes the processor to perform the functions of:
creating a Global Process Template (GPT) for a specific area of a business process that is deployed to one or more SSCs of a plurality of SSCs;selecting one or more modules to be included in the GPT, where each of the one or more modules describes a plurality of business processes;categorizing the business processes of the selected one or more modules as one or more of uniform business processes, core business processes, and local business processes, wherein the GPT describes standardized aspects of a business process used by clients of multiple SSCs, wherein the uniform business processes are utilized without modification by all of the SSCs, wherein the local business processes are utilized in a specific geographic location serviced by a specific SSC only after being customized for the specific geographic location, and wherein the core business processes are utilized with global modifications by all of the SSCs, wherein the global modifications are the same for all worldwide geographic locations;matching one or more legal requirements of the particular one or more SSCs with the categorized business processes;determining whether the one or more SSCs is governed by one or more laws regarding selecting employee candidates;in response to determining the one or more SSCs is governed by one or more laws regarding selecting employee candidates:
correlating the one or more laws with the categorized business processes; andissuing an alert on a display of the data processing device for any process of the categorized business processes that results in an illegal operation; anddeploying the GPT to the particular one or more SSCs.