System and method for pre-evaluation vehicle diagnostic and repair cost estimation

摘要

Systems and methods are provided for estimating a diagnosis of a vehicle in need of repair in advance of performing any diagnostic tests on the vehicle. The invention further estimates the costs for a repair to a vehicle in need of repair in advance of performing any diagnostic tests to the vehicle. The system is particularly useful at a point-of-sale system in a vehicle repair center or in a off-site customer access tool.

主权项

1. A system for use with a plurality of networked point-of-sale (POS) terminals located at respective vehicle service centers (VSC) for providing a pre-diagnostic estimation of repair that is be required to be performed on a particular vehicle which has been reported to have certain reported issues, the system comprising:
a) a database of vehicle data including (i) vehicle types, (ii) issue data of issues associated with the vehicle types, and (iii) repair data of repairs performed to correct the issues for each of the respective vehicle types; b) a logic service configured to,
(i) query the vehicle data in the database to identify a vehicle type that is the same as the particular vehicle,(ii) query the vehicle data to identify vehicles of the vehicle type that have previously been reported to have the same reported issue as the particular vehicle,(iii) query the vehicle data to identify the one or more repairs that have been performed to repair the reported issue for the identified vehicle type, and(iv) determine a confidence level for each of the identified one or more repairs as to whether the identified one or more repairs is the correct repair for the reported issue with the particular vehicle, wherein the logic service is configured to calculate the confidence level for each distinct type of repair by:vehicle count of vehicles requiring thedistinct type of repair to resolve the issuevehicle count of all vehicles repaired for the same issue; and c) a bridge operably coupled to the database and logic service to place the database and logic service in network communication with the plurality of POS terminals.