SYSTEMS AND METHODS FOR SMART SERVICE MANAGEMENT IN A MEDIA NETWORK

摘要

This disclosure relates generally to network service management, and more particularly to systems and methods for smart service management in a media network. In one embodiment, a smart diagnostic system is disclosed, comprising: a hardware processor; and a memory storing processor-executable instructions comprising instructions for: receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network; aggregating one or more relevant fault reports related to the agent fault report; obtaining one or more fault classification rules; identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; and providing an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.

主权项

1. A smart diagnostic system, comprising:
a hardware processor; and a memory storing processor-executable instructions comprising instructions for:
receiving an agent fault report, including one or more network-wide standardized fault codes, from an agent application executing on a remote device in a media network;aggregating one or more relevant fault reports related to the agent fault report;obtaining one or more fault classification rules;identifying one or more fault nodes and associated fault conditions in the media network using the one or more fault classification rules, by analyzing the aggregated relevant fault reports; andproviding an agent configuration instruction for one or more agent applications using the identification of the one or more fault nodes and associated fault conditions.