SPECIALIST PRESENTATION USING A SOCIAL NETWORKING ACCOUNT

摘要

Embodiments of the invention provide a specialist presentation tool that presents a specialist from an institution to a user. The specialist may be presented to the user based on triggers that occur when the user takes actions, or when actions are taken with respect to a user account. The determination of the one or more specialists to present to a user from a group of specialists that satisfy a trigger may be based on one or more conditions that match the specialists with the user. At least one condition used to match the specialist with the user is the social networking contacts of the user that have a relationship with the specialists. Additional conditions may include, but are not limited to, locations of the user and specialists, social networking profile information of the user and specialists, or other like account profile information for the user and specialists.

主权项

1. A specialist presentation system, comprising:
a memory device; and a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to:
identify a trigger for a first user;access a social networking account of the first user;identify one or more contacts of the first user from the social networking account;identify one or more specialists that have a relationship with the one or more contacts of the first user from the social networking account;identify a specialist from the one or more specialists to recommend to the first user based on the trigger and the one or more contacts of the first user from the social networking account of the first user that have the relationship with the specialist;provide an indication of the specialist to the first user.