| 摘要 |
Technologies are generally provided for an iterative and analytical service that draws on a customer's footprint, a company's institutional knowledge, and interactions between the two to augment these roles' capabilities for delivering enhanced customer experiences. An example service may facilitate the interactions between a company and its customers, by enabling customer facing roles to be faster, better, smarter, so that the customer feels served, supported, and powerful and that companies are more agile in how they deliver marketing, selling and customer service. Intelligent, scalable, and timely recommendations based on learned customer interaction and activity may be provided, while allowing any given person in an external facing role the autonomy of action. The company and customer actions may feed back into and iterate the model. |
