发明名称 コールセンタシステム、及びコールセンタシステムの制御方法
摘要 <p><P>PROBLEM TO BE SOLVED: To accurately acquire operation record information in a short time in a call center system having a plurality of call center devices. <P>SOLUTION: The invention relates to a call center system having: a plurality of call center devices that include call center server function provision means; and an information storage device. The call center device includes: means for storing operation record information on the call center server function provision means in association with information; and means for, when the operation record information is transmitted to the information storage device, transmitting operation record information on a difference from the operation record information that has been transmitted before together with sequence information. The information storage device includes means for storing the operation record information and sequence information received from respective call center devices in association with each other. <P>COPYRIGHT: (C)2013,JPO&INPIT</p>
申请公布号 JP5760735(B2) 申请公布日期 2015.08.12
申请号 JP20110137674 申请日期 2011.06.21
申请人 发明人
分类号 H04M3/51;H04M3/42 主分类号 H04M3/51
代理机构 代理人
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