System and method for correlating user call response to electronic messages

摘要

A method of correlating voice calls with received electronic messages includes sending an electronic message associated with a second party to a first party; subsequently receiving a voice call from the first party by the second party; automatically determining whether the voice call resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received voice call; and if it is determined that the voice call resulted from the electronic message, flagging the voice call to have a different status from voice calls not determined to have resulted from an electronic message.

主权项

1. A method of correlating real-time communications with received electronic messages, the method including:
sending an electronic message associated with a second party to a first party; subsequently receiving a real-time communication from the first party by the second party; automatically determining whether the real-time communication resulted from the electronic message, based on electronically stored information about the sending of the electronic message and about the subsequently received real-time communication; if it is determined that the real-time communication resulted from the electronic message, flagging the real-time communication to have a different status from real-time communications not determined to have resulted from an electronic message; and billing the second party for the real-time communication, based on the flagged status of the real-time communication, including: billing the second party at a first rate for real-time communications received by the first party and flagged with a status indicating that the real-time communications resulted from an electronic message; and billing the second party at a second rate for real-time communications received by the first party and flagged with a status indicating that the real-time communications did not result from an electronic message, wherein the first rate is higher than the second rate.