Mobile contacts outdialer and method thereof

摘要

A Mobile Direct Self Service (MDSS) mobile device incorporating a mobile contacts outdialer and method thereof. The MDSS mobile device may include a connection application operable to connect to at least one contact device. The connection application may include a launch interface that displays a representation of the at least one contact device, a selection interface that allows a user of the MDSS mobile device to select one or more of the at least one contact device, and a contact protocol operable to communicate with the selected at least one contact device. The multimedia application may be operable to present a multimedia presentation to the selected at least one contact device, wherein the multimedia application is further operable to solicit and collect one or more responses from the at least one contact device to the multimedia presentation.

主权项

1. A mobile device, comprising:
a mobile contacts outdialer operable to connect to at least one contact device, the mobile contacts outdialer comprising:
a selection interface that allows a selection of one or more of the at least one contact device displayed on a mobile device; anda contact protocol operable to communicate with a selection of the one or more of the at least one contact device, a multimedia application operable to present a multimedia presentation to a selected one or more of the at least one contact device and collect one or more responses from the at least one contact device to the multimedia presentation, wherein at least one of the outdialer and the multimedia application is a VoiceXML browser deployed and processed as a VoiceXML application on the mobile device and is requested and received by the mobile device from a VoiceXML application server, and a call data manager that communicates telephony events associated with communications of the mobile device with the at least one contact device, and communicates telephony events associated with communications of the at least one contact device not involving the mobile device, and authenticates requests to access remotely-provided speech services; wherein the mobile device includes a mobile voice self service feature.