Fault tracing system and method for remote maintenance

摘要

Provided is a fault tracing system and method for remote maintenance. The fault tracing method includes detecting faults by receiving error events or fault diagnosis request messages, generating transactions for the detected faults, tracing the faults according to the transactions, and notifying a client terminal or user of the fault diagnosis results. Accordingly, it is possible to accurately trace a fault even in a home/building network environment complicatedly consisting of various resources.

主权项

1. A fault tracing method for remote maintenance, comprising:
(a) detecting faults by receiving error events or fault diagnosis request messages; (b) generating transactions for the detected faults; (c) tracing the faults according to the transactions, including (c1) constructing a sub-map by removing resources and resource relation information that are unnecessary to trace a corresponding fault from a resource relation map, (c2) probing a resource, (c3) selecting a subsequent domain so as to select a next resource to be probed, and (c4) selecting a resource of the selected subsequent domain to be probed according to the result of (c2); and (d) notifying a client terminal or user of the fault diagnosis results, wherein a domain is defined based on the type of resources in the domain.