发明名称 |
SYSTEM, METHOD, AND APPARATUS FOR DETERMINING EFFECTIVENESS OF ADVANCED CALL CENTER ROUTING ALGORITHMS |
摘要 |
A contact center is described along with various methods and mechanisms for administering the same. The contact center proposed herein provides the ability to, among other things, simultaneously execute two different work assignment algorithms on the same work flow either in real-time as the work flow is received or in a simulation environment. The differences in the way that each work assignment algorithm handles the same work flow are compared and contrasted to help describe the differences in the work assignment algorithms. |
申请公布号 |
PH12013000190(A1) |
申请公布日期 |
2015.08.10 |
申请号 |
PH12013000190 |
申请日期 |
2013.06.25 |
申请人 |
AVAYA INC. |
发明人 |
ANDREW D. FLOCKHART;ROBERT C. STEINER;JOYLEE KOHLER |
分类号 |
H04M3/00;H04M5/00 |
主分类号 |
H04M3/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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