PROVIDING INFRASTRUCTURE SUPPORT IN AN IT ENVIRONMENT

摘要

PROVIDING AUTOMATABLE UNITS FOR INFRASTRUCTURE SUPPORT The present subject matter relates to providing automated units for infrastructure support. In an example, an operation log having information pertaining to actions performed to resolve a ticket, may be filtered based on filtering attributes. The filtering attributes may aid in selection of content relevant for identifying an automatable unit from the operation log. The automatable unit may be one of a standard operator unit and a control flow unit (300). The content may be further analyzed to generate the automatable unit. The content may be analyzed using one of a sequence mining technique and a graph mining technique. Further, the automatable unit may be provided in a support service knowledgebase (112) accessible by the users for dynamically resolving tickets similar to the ticket. << To be published with fig. 2>>