| 摘要 |
Disclosed is a system and method for monitoring and evaluating customer behavior, as evidenced by a customer's postings in their social media profile(s), in order to detect, collect, and report the existence of evidence that representations made by the customer of a service provider were potentially fraudulent. The monitoring and evaluation is carried out on an automated, continuous basis in real time, thus capturing all activity of the customer (as evidenced in their social media profile) and providing a better view of the customer's activities than has been available from the manual, sporadic monitoring that has been practiced in the prior art. Further, as the monitoring and evaluation is conducted of only the postings in a designated, individual customer's social media profile(s), the volume of data that undergoes such analysis is limited, making the method and system far more manageable and more easily implemented than “big data” solutions that scour full websites, or even the Internet as a whole, in an effort to find less relevant information than that which is investigated by the instant invention. |
