SYSTEM AND METHOD FOR A WIRELESS MOBILE DEVICE INTERFACE INTEGRATED WITH A RESTAURANT POINT OF SALE SYSTEM AND WITH A CLOUD-ACCESSIBLE DATA CENTER FOR QUERYING A DATABASE OF CUSTOMER INFORMATION

摘要

A system and method for managing requests for integrating a handheld customer interface with a point of sale (POS) system are disclosed. In one aspect, an integrated customer interface module is configured to communicate with a wireless mobile computing device of a customer and a POS system associated with a restaurant chain. The integrated customer interface module is configured to receive a request from the customer to check in to one of the chain's restaurants, automatically generate an order in the POS system, receive information regarding the customer from the remote database, and send at least a portion of the information regarding the customer to the POS system so as to be used as identification in the ordering and purchasing at the restaurant.

主权项

1. A customer interface system operable with a point of sale (POS) system associated with a chain of restaurants, the customer interface system comprising:
a wireless mobile computing device having a hardware processor and a computer memory, the computer memory configured to store a mobile application configured to automatically manage check-in requests; a cloud-accessible data center configured to communicate with the restaurant chain POS system and a database of customer information for a plurality of customers remote from the wireless mobile computing device, and configured to generate and communicate queries to the remote database; and an integrated customer interface module stored in a memory of a computer, wherein, when executed, the integrated customer interface module is configured to communicate data with the data center and the wireless mobile computing device, the integrated customer interface module configured to:
receive a request from the wireless mobile computing device for a specific customer to check in;in response to the request, automatically create an open ticket for adding food items in the restaurant chain POS system;after a query to the remote database, receive information associated with the specific customer;send at least a portion of the specific customer information to the restaurant chain POS system; andadd the specific customer information portion to the open ticket so that the open ticket is uniquely associated with the specific customer.