Facilitating real-time communications in electronic message boards

摘要

A method is provided in which a message board server receives a message that is posted by a first user and transmits a link to another user of the message board. When the link is activated, a communications session is established between the user who activated the link and a telecommunications session recipient.

主权项

1. A method comprising:
receiving a message on an electronic message board; identifying a rule for selecting a communications recipient associated with the message, wherein the rule is based on a content of the message; selecting the communications recipient based on the message and the rule; generating, via a processor, a hyperlink pointing to an endpoint identifier associated with the communications recipient, wherein the endpoint identifier was not included in the message when the message was received; transmitting the message and the hyperlink to a device associated with a user requesting access to the message, wherein the hyperlink is configured to be presented with the message at the device to the user; and when the hyperlink is activated:
initiating a real time communication session between the user and the communications recipient; andtransmitting a second message to the communications recipient comprising information about the message.