On-the-fly technical support

摘要

A method performed by an information handling system for on-the-fly technical support is described. In an exemplary method, an error message is read to obtain an error code therefrom. A project directory is searched to obtain a report; where the report indicates a failed module of a plurality of executable modules, and where the report is associated with the error message. A source of an error is identified from the error message. A failed stage of the failed module is identified from the report. A case inquiry for the error message is prepared for searching a document for resolution of the error, where the case inquiry identifies the failed stage. A network is accessed, and the case inquiry is sent over the network.

主权项

1. A method of providing technical support for a tool having a plurality of executable modules, each module including a plurality of stages, the method comprising:
reading an error message by a technical support application to obtain an error code therefrom; searching a project directory by the technical support application to obtain a first report indicating a failed module of the plurality of executable modules; wherein the plurality of executable modules are for a design automation program; wherein the first report is associated with the error message; identifying a failed stage of the stages of the failed module from the first report; and preparing a case inquiry for the error message, the case inquiry identifying the failed stage and the error code; searching a document for an entry that matches the failed stage and the error code, wherein each entry in the document specifies a stage, an error code and links to databases associated with the error code; if an entry matches the failed stage and error code, displaying the matching entry in a window; if an entry does not match the failed stage and error code, creating an entry in the document including the error code and a link to information indicating that the error is currently being addressed; wherein the reading, searching, identifying a failed stage, preparing a case inquiry, searching, displaying and creating are performed by an information handling system.