| 发明名称 |
Real-time adjustment for better caller experience |
| 摘要 |
A method, a system, and computer readable medium comprising instructions for real time adjustment for better caller experience are provided. The method comprises obtaining caller experience of a call flow, notifying a service provider of the caller experience, receiving at least one corrective action from the service provider, and implementing the at least one corrective action for better caller experience. |
| 申请公布号 |
US9094485(B1) |
申请公布日期 |
2015.07.28 |
| 申请号 |
US200812028229 |
申请日期 |
2008.02.08 |
| 申请人 |
West Corporation |
发明人 |
Milro James Elwood;Pollock Bruce |
| 分类号 |
H04M1/64;H04M1/00 |
主分类号 |
H04M1/64 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A method for real time adjustment for better caller experience, the method comprising:
obtaining caller experience of a call flow; notifying a service provider of the caller experience utilizing color codes to determine a level of confusion, misguidance, satisfaction, and dissatisfaction of a caller; receiving at least one corrective action from the service provider; and implementing the at least one corrective action for better caller experience. |
| 地址 |
Omaha NE US |
