SURVEY MANAGEMENT SYSTEMS AND METHODS WITH NATURAL LANGUAGE SUPPORT

摘要

Systems and methods for processing natural language survey responses are provided herein. Methods may include providing to a client a survey that comprises questions which are designed to elicit responses from a customer regarding customer satisfaction with a product, service, or provider, wherein the survey includes a graphical user interface for displaying the questions, the GUI comprising a speech input interface for at least one question, receiving from a client a natural language response for the at least one question, performing a textual analysis of the natural language response to determine textual content and a sentiment for the natural language response, and returning to the client the textual content, which is displayed on the GUI proximate the at least one question.

主权项

1. A method for processing natural language survey responses using a survey response system that comprises a processor and a memory for storing logic, the processor executing the logic to perform the method, comprising:
providing to a client a survey that comprises questions which are designed to elicit responses from a customer regarding customer satisfaction with a product, service, or provider, wherein the survey includes a graphical user interface (GUI) for displaying the questions, the GUI comprising a speech input interface for at least one question; receiving from the client a natural language response for the at least one question; performing a textual analysis of the natural language response to determine textual content and a sentiment for the natural language response; and returning to the client the textual content, which is displayed on the GUI proximate the at least one question.