FACILITATING CONTEXT DELIVERY DURING COMMUNICATION SESSIONS

摘要

An approach is disclosed that facilitates context delivery during communication sessions. The approach may be implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions operable to: render at least one service to a user device through a communication session; collect information of the communication session; and send the information of the communication session to a service provider when a call is setup between the user device and the service provider. The service provider renders the information of the communication session for viewing by the service provider.

主权项

1. A computer program product comprising a computer readable hardware storage device having readable program code embodied in the hardware storage device, the computer program product includes at least one component operable to:
receive a subscribe message from a call center requesting information for a communication session between a user device and an application server; receive a request from the user device for at least one service at the application server; render the at least one service to the user device through the communication session; receive a message from the user device requesting a call with a service provider; and send a presence document to the service provider when the call is setup between the user device and the service provider, the service provider rendering the information of the communication session for viewing by the service provider, wherein the rendering is a replica of the at least one service rendered to the user device.