Communicating with Business Customers

摘要

A method including providing a business with a unified communications number for all types of customer communication and mapping the unified communications number to each address for the business issued by the communication service providers of the business. The method may also include routing communications addressed to the unified communications number to the appropriate the address as a function of the type of communication.

主权项

1. A method comprising:
routing a plurality of electronic communications, each of the plurality of electronic communications being routed by one of a plurality of communication service providers (“CSPs”), each of the plurality of CSPs providing one of a plurality of electronic communication service types, each of the plurality of CSPs operating at least one database, and each of the plurality of CSPs operating at least at least one router, the routing comprising:
receiving a first electronic communication from a customer when the customer accesses a first communication service type provided by a first CSP, the first electronic communication comprising a compact contact detail (“CCD”);querying a first database operated by the first CSP for a first destination corresponding to the CCD;using a first router operated by the first CSP, routing the first electronic communication to the first destination corresponding to the CCD;receiving a second electronic communication from the customer when the customer accesses a second communication service type provided by a second CSP, the second electronic communication comprising the CCD;querying a second database operated by the second CSP for a second destination corresponding to the CCD; andusing a second router operated by the second CSP, routing the second electronic communication to the second destination corresponding to the CCD.