发明名称 SYSTEM AND METHOD FOR GENERATING GRAPHICAL REPRESENTATIONS OF CUSTOMER SERVICE INTERACTIONS
摘要 A method for generating a graphical representation of a customer-service interaction includes storing a library of predefined graphical elements and information defining a plurality of placement zones for use in image compositing. The method also includes receiving one or more custom graphical elements that are associated with a specified employer and selections that identify a group of selected graphical elements. The group of selected graphical elements includes one or more of the predefined graphical elements and one or more of the custom graphical elements. Each graphical element from the group of graphical elements is associated with a respective placement zone from the plurality of placement zones. A composite image including each selected graphical element is generated with the graphical elements positioned according to respective placement zones. The composite image can be stored at the server and output for display.
申请公布号 US2015193136(A1) 申请公布日期 2015.07.09
申请号 US201514660289 申请日期 2015.03.17
申请人 Logi-Serve, LLC 发明人 KROHNER ERIC;CUNNINGHAM CHRIS;STUHLSATZ RICHARD;LEESE MATTHEW
分类号 G06F3/0484;G06Q10/06 主分类号 G06F3/0484
代理机构 代理人
主权项 1. A method for generating a graphical representation of a customer-service interaction, comprising: storing, at a server, a library of predefined graphical elements; storing, at the server, information defining a plurality of placement zones for use in image compositing; receiving at the server, one or more custom graphical elements that are associated with a specified employer; receiving, at the server, selections that identify a group of selected graphical elements, the group of selected graphical elements including one or more of the predefined graphical elements and one or more of the custom graphical elements, wherein each graphical element from the group of graphical elements is associated with a respective placement zone from the plurality of placement zones; generating, at the server, a composite image including each graphical element from the group of graphical elements, with each graphical element from the group of graphical elements being positioned according to its respective placement zone; storing the composite image at the server; and causing the composite image to be output for display.
地址 Farmington Hills MI US