SYSTEM AND METHOD FOR IT SOURCING MANAGEMENT AND GOVERNANCE COVERING MULTI GEOGRAPHY, MULTI SOURCING AND MULTI VENDOR ENVIRONMENTS

摘要

The present invention relates to the field of IT Sourcing Management and more specifically to the IT sourcing management and governance (SMG) covering multi geography, multi sourcing and multi vendor environments at an enterprise level. The enterprise governance solution with core sourcing management functional components includes a contract compliance management module, a IT spend visibility management and reporting module, a value driver management and reporting module, a contract compliance audit management module, a contract evaluation analysis module, a performance management module, with underlying governance processes such as organization change management, stake holder relationship management, governance, compliance and risk management, performance management, service delivery management, service quality management, communication management and reporting. The SMG solution enhances and optimizes relationship between the customer and the vendor organizations by utilizing the core modules regardless of the scope, objectives, contracts, IT sourcing programs, vendors, service delivery locations and region, country and business units.

主权项

1. An integrated solution framework for outsourcing management and governance for multi geography, multi sourcing and multi vendor environments, comprising:
a sourcing management governor for managing, monitoring, tracking and reporting effective governance between a customer organization and a vendor organization throughout a sourcing lifecycle, the sourcing management governor comprising:
a contract compliance management module configured to:
manage and track vendor contracts including a plurality of contractual obligations between the customer organization and the vendor organization for the various IT services;ensure the vendors are adhering to the plurality of contractual obligations and the objectives of outsourcing are achieved as planned;monitor and manage changes in the plurality of contractual obligations with respect to changing business needs;focus on performance measurement and contractual requirement definitions which establish a contract compliance traceability matrix including changes in the plurality of contractual obligations, the contract compliance traceability matrix being configured to ensure that the contractual baseline is established, tracked and reported with historical changes;track, monitor and report both client and service provider obligations on a month on month basis and generate obligation management reports; andfacilitate a feedback loop mechanism for carrying out root cause analysis for the non compliance issues, risks and disputes and providing a corrective action plan for continual improvements;a financial management module configured to:
govern the spend compliance to the spend data transaction records and segments of transactions with predetermined high savings opportunities defined in the MSAIGSAISOW contracts and business case;a value management module configured to:
establish and prioritize a plurality of value creating sourcing objectives for each sourcing initiative or sourcing program;identify and prioritize a plurality of key value drivers with respect to the plurality of sourcing objectives;establish financial and non-financial key performance indicators;govern the plurality of key value drivers and perform a value driver analysis against the IT services or each IT sourcing initiative;generate a value management, variance and trend analysis reports with a feedback loop; andfacilitate a feedback loop mechanism for carrying out root cause analysis for the non compliance issues, risks and disputes and providing a corrective action plan for continual improvements;a performance management module configured to:
evaluate vendor performance cut across a plurality of key stakeholders;establish and prioritize a plurality of value creating sourcing objectives for each sourcing initiative or sourcing program;identify and prioritize a plurality of key value drivers with respect to the plurality of sourcing objectives;establish financial and non-financial key performance indicators;govern the plurality of key value drivers and perform a value driver analysis against the IT services or each IT sourcing initiative; andfacilitate a feedback loop mechanism for carrying out root cause analysis for the non compliance issues, risks and disputes and providing a corrective action plan for continual improvements;select at least one customer satisfaction model; andapply the at least one customer satisfaction model to the combination of extracted unstructured and structured features to produce a customer satisfaction score;a vendor contract compliance audit management module configured to:
perform an audit for a contract between a buyer and a supplier for the respective IT sourcing initiative or program;a contract evaluation analysis module configured to:
perform a contract evaluation and review analysis for a contract between a buyer and a supplier for the respective IT sourcing initiative or program;manage customer, vendor and regulatory, sourcing management and governance aspects;provide a contract evaluation analysis of the customer, vendor and regulatory, sourcing management and governance aspects; andgenerate a contract evaluation report with a feedback loop;a service delivery management module configured to:
manage a plurality of service delivery functions to meet support requirements of the customer; andobtain the service delivery performing data from the ITSM tool between a buyer and a supplier for the respective IT sourcing initiative or program; anda sourcing governance management module configured to:
enable governance of a plurality of key process areas (KPA) among the plurality of key stakeholders utilizing management dashboards and scorecards; whereby the sourcing management governor enhances and optimizes relationship between the customer organization and the vendor organization utilizing the contract compliance management module, the financial management module, the relationship management module, the vendor management module, the contract evaluation analysis module, the performance management module, the sourcing governance management module, the service delivery management module regardless of the scope objectives, contract, IT sourcing program, vendor, service delivery location and region, country and business units throughout the sourcing lifecycle.