FREQUENTLY-ASKED-QUESTION PROCESSING SYSTEM AND METHOD FOR BASED ON USERS' QUERIES

摘要

The present invention relates to a frequently asked question and answer processing system based on a user input text and a method thereof wherein the system is based on essential keywords of a question text inputted by a user in an online service bulletin board and allows a user to check information of questions and answers corresponding to the keyword, thereby providing a faster and more accurate assistance to the user. The frequently asked question and answer processing system based on a user input text and a processing method thereof comprises: a question and answer DB (117) for storing information of questions and answers; a question text input unit (111) for receiving a question text from a user; a keyword extraction unit (113) for extracting a keyword of the inputted question text (111); a matching unit (115) for selecting matching data by comparing the extracted keyword with the question and answer information stored in the question and answer DB (117); and a matching data provision unit (121) for displaying the selected question and answer information selected by the matching unit.