System and method for quality auto-blending in call routing

摘要

A system and method blend particular quality considerations into the process of expanding the route choices in a route table, such that more calls can be successfully routed while maximizing certain objectives. The quality considerations drive how additional routes are chosen for the route table and how call volumes are allocated to the chosen routes so that overall profitability can be maximized within the governing constraints of quality targets, route quality, predicted traffic, and route capacity.

主权项

1. A method comprising:
generating, by a telecommunications system, a route table for a predicted traffic, wherein the generating is based at least in part on maximizing a profitability metric for the predicted traffic, subject to a constraint of a first quality metric for the predicted traffic, wherein the first quality metric is based on a measure of quality of a route, wherein at least some of the predicted traffic is allocated in the route table to one or more routes chosen from a plurality of routes that are candidates for carrying the predicted traffic; and routing, by the telecommunications system, a plurality of calls according to the route table.