SYSTEM AND METHOD FOR PROCESSING MULTI-MODAL DEVICE INTERACTIONS IN NATURAL LANGUAGE VOICE SERVICES ENVIRONMENT

摘要

PROBLEM TO BE SOLVED: To provide a system and a method for processing multi-modal device interactions in a natural language voice services environment.SOLUTION: One or more multi-modal device interactions may be received in a natural language voice services environment that includes one or more electronic devices. The multi-modal device interactions may include a non-voice interaction with at least one of the electronic devices or an application associated therewith, and may further include a natural language utterance relating to the non-voice interaction. Context relating to the non-voice interaction and the natural language utterance may be extracted and combined to determine an intent of the multi-modal device interaction, and a request may then be routed to one or more of the electronic devices on the basis of the determined intent of the multi-modal device interaction.