Remote interaction with electronic devices

摘要

An approach for providing remote interaction (e.g., technical support) with electronic devices (e.g., mobile devices such as mobile phones, tablets, laptops, etc.) is provided. Specifically, remote control of a first electronic device may be obtained by an administrator device or the like. The first electronic device may then be remotely operated by the administrator device to view, indicate, and/or perform features/functions of a second electronic device needing technical support.

主权项

1. A computer-implemented method for providing remote interaction with electronic devices, the computer-implemented method comprising the steps of:
an administrator device establishing remote control of a first electronic device; the administrator device controlling a set of functions of the first electronic device to interact with a second electronic device to be technically supported; the administrator device indicating a set of actions to be performed on the second electronic device using the set of functions of the first electronic device; and the administrator device performing the set of actions on the second electronic device.