Data extraction from a call

摘要

A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.

主权项

1. A network component comprising:
a processor; and memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising:
detecting a first cue;responsive to detecting the first cue, capturing a portion of communications between parties to a call;associating an identifier with the captured portion of the call, wherein:
the identifier identifies subject matter of the captured portion of the call; andthe identifier is associated with the captured portion of the call by inserting the identifier into the captured portion of the call;detecting a second cue; andresponsive to detecting the second cue, generating a report, wherein:
a format of the report is based on content of the first cue; and content of the report is based on the subject matter.